Last Updated: May 18, 2026
This Return & Refund Policy applies to eligible purchases made through mollixs.com, operated by Mollix LLC (“Mollix,” “we,” “us,” or “our”).
We want customers to understand the applicable return conditions before making a purchase. Please review this policy carefully.
1. Standard Return Window
Unless otherwise stated on the product page or in this policy, eligible products may be returned within 30 days of delivery.
To qualify for a standard return, you must contact us within the applicable return period and follow the return instructions provided by our customer service team.
2. Unopened and Unused Products
Eligible products returned unused, unopened, and in their original condition and packaging may qualify for a refund of the eligible purchase price.
Products should include the original packaging, manuals, accessories, components, promotional items, and other materials originally included with the order.
Shipping charges, expedited shipping fees, or other non-product charges may not be refundable except where required by law or where the return results from an error by Mollix.
3. Opened Products
Eligible products that have been opened may be subject to a restocking fee of up to 15%.
The applicable deduction, if any, may depend on the condition of the returned product, packaging, accessories, and other included materials.
Products that show excessive use, physical damage, missing parts, unauthorized modification, or other conditions not resulting from normal inspection may be denied a return or may be subject to an additional deduction where permitted by applicable law.
4. Clearance and Refurbished Products
Unless otherwise stated on the applicable product page, eligible clearance and refurbished products must be returned within 7 days of delivery.
Because inventory and condition may vary, additional return conditions may be disclosed on the applicable product page.
If a product page provides a return condition that differs from this general policy, the product-specific terms will apply to the extent permitted by applicable law.
5. Incorrect, Damaged, or Defective Products
Please inspect your order after delivery.
If you believe you received an incorrect, damaged, or defective product, contact us as soon as reasonably possible and provide your order number, a description of the issue, and photographs or other relevant information when requested.
After reviewing the issue, Mollix may provide an appropriate resolution, which may include replacement, repair, return, or refund depending on the circumstances, product availability, applicable warranty, and applicable law.
Do not dispose of the product or its packaging until the issue has been reviewed.
6. Non-Returnable Products
Certain products may not be eligible for return, including, where applicable:
• Products specifically identified as final sale or non-returnable
• Products damaged through misuse, abuse, accident, neglect, or improper installation
• Products that have been materially altered or modified after delivery
• Products missing serial numbers, manufacturer labels, or other identifying information
• Products returned without required components or accessories
• Digital products, software, licenses, activation codes, or similar items after activation or redemption, where applicable
• Customized or specially ordered products where identified as non-returnable before purchase
• Other products that cannot be returned for legal, safety, licensing, or manufacturer-restriction reasons
Nothing in this section limits rights that cannot legally be waived under applicable law.
7. Return Authorization
Please contact Mollix before returning a product.
Returns sent without following our return instructions may experience processing delays.
When contacting us, please provide:
• Your order number
• The name and email address associated with the order
• The product you wish to return
• The reason for the return
• Photographs or other supporting information if the item is damaged, defective, or incorrect
If the return is approved, we will provide applicable return instructions.
8. Return Shipping
Unless otherwise required by law or agreed to by Mollix, customers may be responsible for return shipping costs for returns resulting from reasons such as change of mind, ordering the wrong product, or no longer wanting the product.
If Mollix confirms that an incorrect product was shipped or that a qualifying issue resulted from our error, we will provide appropriate return instructions.
We recommend retaining return tracking information until your return and refund have been completed.
9. Refunds
After an eligible return is received, we will inspect the product and determine whether the return meets the applicable return requirements.
Approved refunds will generally be issued to the original payment method.
The amount refunded may be reduced by applicable restocking fees, missing-item deductions, return shipping costs, or other permitted deductions disclosed under this policy.
Processing times may vary depending on the payment provider or financial institution. After Mollix issues a refund, additional time may be required for the refund to appear in your account.
10. Exchanges and Replacements
Replacement products are subject to inventory availability.
If an identical replacement is unavailable, we may offer another available resolution, such as a refund, where appropriate.
11. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee that an order can be canceled after it has entered processing, fulfillment, or shipment.
If an order has already shipped, the applicable return procedures may apply.
12. Manufacturer Warranties
Certain products may include a manufacturer warranty. Warranty availability and terms vary by manufacturer, product, condition, and other factors.
Unless expressly stated otherwise, Mollix does not extend or modify a manufacturer’s warranty.
Please review the applicable product information for warranty details.
13. Abuse of Return Policy
Mollix reserves the right, to the extent permitted by law, to refuse or restrict returns involving suspected fraud, return abuse, altered products, serial-number mismatches, or other misuse of our return process.
14. Contact Us
For return or refund questions, please contact us through the customer service information displayed on mollixs.com.
Mollix LLC
2287 Baxter St
Los Angeles, CA 90039
United States
Website: mollixs.com
15. Changes to This Policy
We may update this Return & Refund Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date. The policy applicable to an order will be determined in accordance with applicable law and the terms presented in connection with the transaction.