Last Updated: May 18, 2026

This Shipping Policy applies to orders placed through mollixs.com, operated by Mollix LLC (“Mollix,” “we,” “us,” or “our”).

1. Shipping Destinations

We currently ship eligible products to supported destinations within the United States.

Certain products, locations, or order types may be subject to shipping restrictions.

We reserve the right to decline or cancel an order if we are unable to ship to the destination provided or if additional verification is required.

2. Order Processing

Orders are generally processed after payment and any required order verification have been completed.

Processing times may vary depending on product availability, order size, payment verification, destination, weekends, holidays, and other operational factors.

An order confirmation does not necessarily mean that an order has shipped.

3. Shipping Time

Estimated shipping and delivery times displayed on our website are estimates only unless expressly stated otherwise.

Actual delivery times may vary due to carrier operations, weather, holidays, destination, inventory availability, high order volume, or circumstances outside our reasonable control.

Mollix does not guarantee a specific delivery date unless a specific guarantee is expressly provided in writing.

4. Shipping Charges

Applicable shipping charges, if any, will generally be displayed during checkout before the order is submitted.

Shipping costs may vary depending on the destination, product, package size, package weight, shipping method, and order value.

Additional charges may apply to certain destinations, oversized products, special handling requirements, or other circumstances.

5. Tracking Information

When tracking information is available, it may be provided after the order has shipped.

Please allow time for the carrier’s tracking system to update after a shipping label has been created.

The creation of a shipping label does not necessarily mean that the carrier has already received or scanned the package.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order.

If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing or shipment.

Mollix is not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer, except where otherwise required by law.

7. Delivery

Carrier tracking information may be used to determine delivery status.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their shipment.

For higher-value orders, signature confirmation or additional delivery verification may be required.

8. Lost or Missing Packages

If tracking information indicates that a package has not been delivered within the expected timeframe, please contact us so we can review the shipment.

We may need to contact the carrier or request additional information from the customer.

Carrier investigations can take additional time and are subject to the carrier’s procedures.

9. Packages Marked Delivered

If tracking information shows that a package was delivered but you cannot locate it, please first check the delivery area, household members, building management, mailroom, neighbors, or other secure locations where the carrier may have left the package.

You should also contact the carrier when appropriate.

If the package still cannot be located, contact us promptly and we will review the available information.

10. Damaged Shipments

If a shipment arrives with visible shipping damage, photograph the packaging and product before discarding any materials.

Contact us promptly with your order number, a description of the damage, and relevant photographs.

Please retain the product and all packaging while the issue is being reviewed.

11. Refused and Undeliverable Packages

Packages returned because of an incorrect or incomplete address, refusal of delivery, repeated unsuccessful delivery attempts, or other circumstances outside Mollix’s control may be subject to additional shipping charges or other permitted deductions.

We will review returned shipments individually before issuing any applicable refund or reshipment.

12. Large and Bulk Orders

Large-volume or business orders may require additional processing time, shipping arrangements, insurance, signature confirmation, freight services, or other fulfillment procedures.

Customers placing large orders may contact us before purchasing to discuss availability and shipping requirements.

13. Order Verification

For fraud prevention and transaction security, certain orders may require additional verification before shipment.

We may contact the customer to verify order information where reasonably necessary.

Failure to complete required verification may result in delay or cancellation of the order.

14. Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee changes or cancellations after an order has entered processing or shipment.

15. Contact Information

For shipping questions, please contact us using the customer service information displayed on mollixs.com.

Mollix LLC
2287 Baxter St
Los Angeles, CA 90039
United States

Website: mollixs.com